Q: When was FORKPARTZ founded and what is its main business?
A: FORKPARTZ was founded in 2008 in Shanghai, China. We specialize in end - to - end forklift solutions for global clients, including:Aftermarket support for leading brands like Jungheinrich and LindeSales of new/used forklifts (export - ready for cross - border markets)Customized battery/attachment
Q: How long does it take to deliver replacement parts?
A: Leveraging our global logistics network, most orders reach international destinations within 3 weeks. For non - human - caused defects, we offer a "no - repair replacement policy" to ensure minimal downtime and maximum operational efficiency.
Q: Can you customize forklift attachments according to our specific needs?
A: Absolutely. Our engineering team works closely with clients to design attachments that meet unique operational requirements. We ensure all custom solutions comply with international safety standards and offer post - delivery technical support.
Q: What is your warranty policy for new forklifts?
A: Warranty terms vary by brand/model but typically cover major components for 12 - 24 months. For cross - border clients, we provide remote diagnostic support for post - delivery issues. Basic maintenance experience is recommended to facilitate efficient troubleshooting.
Q: How do you ensure the quality of used forklifts?
A: All used equipment undergoes a 50 - point inspection by certified technicians, including engine performance, hydraulic systems, and safety features. Each unit is refurbished to meet ISO standards and comes with a 6 - month operational warranty for export markets.
Q: What languages do your customer service representatives speak?
A: Our international team is fluent in English, with Mandarin support available. As we expand, we continuously add multilingual staff to ensure seamless communication across regions.
Q: How do you handle after service for overseas clients?
A: For cross - border clients:New forklifts: Initial issues are addressed via remote technical guidance (video/phone support). On - site service is limited due to overseas logistics, so we recommend clients have basic maintenance teams to execute guided repairs.Parts & attachments: Non - defective i
Q: Do you offer forklift rentals for overseas projects?
A: Our rental services are currently focused on mainland China due to limited on - site engineering support abroad. For international clients, we strongly recommend our new/used forklift sales and parts solutions, which come with proven reliability and remote support structures.
Q: Does FORKPARTZ collaborate with international partners?
A: Yes! We are actively seeking overseas partners to expand our global footprint. If you’re interested in collaborating, please email us at info@FORKPARTZ.com. Our international business development team will connect with you promptly to discuss partnership opportunities and mutual growth strategies